Terms & Conditions

Welcome to Blooms in a Box (Pty) Ltd (“Blooms in a Box”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of www.bloomsinabox.co.za, the purchase of our products, subscription services, and any other services offered by Blooms in a Box.

By accessing our website, creating an account, placing an order or purchasing any of our products or services, you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions together with our Privacy Policy, Cookie Policy, Delivery Policy, Subscription Policy, Refund & Returns Policy and any other policies published on our website.

If you do not agree with these Terms & Conditions, you should refrain from using our website or purchasing our products.

Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• “Blooms in a Box”, “Company”, “we”, “our” or “us” refers to Blooms in a Box (Pty) Ltd, Registration Number 2026/317211/07.
• “Customer”, “you” or “your” means any person or legal entity purchasing products or using the Blooms in a Box website. · “Website” refers to www.bloomsinabox.co.za, including any associated webpages operated by Blooms in a Box.
• “Products” means all flowers, foliage, floral boxes, gift items, subscriptions, accessories and related products offered for sale by Blooms in a Box.
• “Subscription” means any recurring flower delivery service offered by Blooms in a Box.
• “Recipient” means the individual receiving the Products, whether they are the purchaser or a third party nominated by the purchaser.
• “Business Day” means any day from Monday to Friday, excluding South African public holidays.

1. About Blooms in a Box

Blooms in a Box (Pty) Ltd is a premium Cape Town-based floral gifting and subscription company specialising in beautifully curated seasonal flower boxes that allow customers to create their own stunning floral arrangements from the comfort of their homes.

Our philosophy is simple: Become the Florist.

We believe flowers should not only be admired – they should be experienced.

By sourcing premium seasonal flowers from trusted local and international growers, we make exceptional blooms accessible to everyone while inspiring creativity, mindfulness and joy through the art of floristry.

Whether you choose one of our Subscription Boxes, an Occasional Box or our Build Your Own experience, every Blooms in a Box delivery is thoughtfully curated to celebrate the beauty of each season and provide an unforgettable floral experience.

Company Information

Company Name: Blooms in a Box (Pty) Ltd
Registration Number: 2026/317211/07
Registered Address: Unit 24 Hydro Park 2, Hydro Street, Stikland, Western Cape, 7530
Email Address: info@bloomsinabox.co.za
Website: www.bloomsinabox.co.za
Trading Hours: Monday to Friday – 08:00 to 16:00
Closed on Saturdays, Sundays and Public Holidays unless otherwise communicated.

2. Eligibility

By placing an order through our Website, you confirm and warrant that:

• You are at least eighteen (18) years of age, or have permission from a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• All information supplied by you is true, complete and accurate.
• You are authorised to use the payment method provided during checkout.
• You will promptly update any information that becomes inaccurate or outdated.

Blooms in a Box reserves the right to refuse service, suspend accounts or cancel orders where false, misleading or fraudulent information has been supplied.

3. Our Products

Fresh flowers are natural, living products.

Every Blooms in a Box delivery is individually prepared using carefully selected seasonal flowers and foliage.

Because of the natural characteristics of flowers, every arrangement and flower box is unique.

Variations may occur in:

• Flower varieties
• Colours
• Bloom size
• Stem length
• Shape
• Texture
• Fragrance
• Foliage
• Bloom maturity

These natural variations are part of the beauty of working with fresh flowers and should not be regarded as defects.

Photographs displayed on our Website are intended to illustrate the overall design style, colour palette and aesthetic of each collection and should not be interpreted as an exact representation of the products you will receive.

4. Seasonal Availability & Flower Substitutions

Blooms in a Box prides itself on using premium seasonal flowers sourced from carefully selected growers and suppliers.

Flower availability is influenced by numerous factors beyond our control, including but not limited to:

• Seasonal growing cycles
• Weather conditions
• Crop quality
• Market availability
• Supplier availability
• Import restrictions
• Transportation delays
• Biosecurity regulations

Should a particular flower variety become unavailable after a collection has been designed or advertised, Blooms in a Box reserves the right to substitute that flower with another bloom of equal or greater value while preserving the intended colour palette, style and overall design of the arrangement.

Substitutions are made with great care by our florists and are not considered grounds for cancellation, refund or replacement.

Customers acknowledge that purchasing seasonal flowers means embracing the natural beauty and uniqueness of each season’s blooms.

5. Bloom Maturity

Many flowers are intentionally delivered in various stages of bloom.

Some flowers may arrive in bud form to maximise freshness and extend vase life.

As the flowers hydrate and mature over the following days, they will naturally open and develop into their full beauty.

Different flower varieties bloom at different rates.

Receiving flowers in bud should not be regarded as poor quality or an incomplete product, but rather as part of receiving premium fresh flowers at their optimal stage of freshness.

6. The Blooms in a Box Experience

Blooms in a Box offers a unique floral experience centred around creativity and self-expression.

Unlike traditional pre-arranged bouquets, our flower boxes contain premium loose stems that allow customers to create their own beautiful arrangements.

Each flower box is carefully curated by our florists and may include:

• Premium seasonal flowers
• Fresh foliage
• Flower food (where applicable)
• Flower care guidance
• Floral arranging inspiration

No previous floral experience is required.

Every arrangement created by our customers is unique, and no two finished arrangements will ever look exactly alike.

This individuality is at the heart of the Blooms in a Box experience and reflects our philosophy – Become the Florist.

7. Pricing

All prices displayed on the Blooms in a Box Website are quoted in South African Rand (ZAR) and include Value-Added Tax (VAT) where applicable.

Blooms in a Box reserves the right to amend product pricing, delivery fees, subscription pricing and promotional offers at any time without prior notice.

Price changes will not affect orders that have already been confirmed and paid for.

Occasionally, pricing errors may occur despite our best efforts. Where an obvious pricing error has occurred, Blooms in a Box reserves the right to cancel the affected order and issue a full refund before the order is dispatched.

Subscription pricing may be adjusted from time to time. Should subscription pricing change, subscribers will receive at least thirty (30) days’ notice before the revised pricing becomes effective.

8. Orders

Orders are subject to product availability and acceptance by Blooms in a Box.

An order will only be considered confirmed once:

• Full payment has been successfully received;
• Payment has been authorised by the selected payment provider; and
• An order confirmation has been issued by Blooms in a Box.

Blooms in a Box reserves the right to decline, cancel or limit any order where:

• Payment cannot be authorised;
• Fraudulent or suspicious activity is suspected;
• Products become unavailable;
• An obvious pricing or website error has occurred;

We are unable to fulfil the order due to circumstances beyond our reasonable control.

Should Blooms in a Box cancel an order after payment has been received, the customer will receive a full refund using the original payment method.

9. Subscription Services

Blooms in a Box offers recurring flower subscription services designed to bring beautifully curated seasonal flowers directly to your home or chosen recipient.

By purchasing a subscription, you acknowledge and agree that:

• Subscription payments are processed automatically according to your selected delivery frequency.
• Your subscription will continue until cancelled in accordance with our Subscription Policy.
• You are responsible for ensuring that your payment details remain current and valid.
• Blooms in a Box may pause deliveries where payment cannot be successfully processed.

Subscription management, pauses, skipped deliveries, upgrades, downgrades and cancellations are governed by our Subscription Policy.

Subscribers are encouraged to review the Subscription Policy before completing their purchase.

10. Delivery

Blooms in a Box currently delivers throughout selected areas of Cape Town and the surrounding Winelands.

Our delivery network includes selected suburbs within:

Southern Suburbs; Atlantic Seaboard; City Centre; Peninsula; Blaauwberg; Northern Suburbs; Somerset West; Stellenbosch; Paarl; Franschhoek.

A complete list of our current delivery areas, delivery windows and associated delivery terms is available in our Delivery Policy, which forms part of these Terms & Conditions.

Delivery Hours:
Deliveries are made Monday to Friday between 11:00 and 15:00, excluding weekends and South African public holidays unless otherwise communicated by Blooms in a Box.

While we always strive to accommodate preferred delivery dates, exact delivery times cannot be guaranteed due to traffic conditions, weather, courier routing, operational requirements or other circumstances beyond our reasonable control.

Customers are therefore requested to ensure that either the recipient or an authorised person will be available to accept delivery during the applicable delivery window.

Delivery Fees:
Delivery charges are automatically calculated during checkout based on the delivery address provided and will be displayed before payment is completed.

Delivery fees may vary depending on the delivery location and are subject to change without prior notice.

Delivery Information:
Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate, including:

• Recipient’s full name
• Delivery address
• Contact number
• Business name (where applicable)
• Access instructions
• Any special delivery instructions

Blooms in a Box cannot be held responsible for delays or unsuccessful deliveries resulting from:

• Incorrect or incomplete delivery information;
• Incorrect contact details;
• Inaccessible premises;
• Security restrictions;
• Estates or apartment complexes refusing access;
• The recipient being unavailable during the delivery window.
• Where re-delivery is required due to incorrect information supplied by the customer or because the recipient was unavailable, an additional delivery fee may apply.

Fresh Flower Deliveries:
Fresh flowers are highly perishable products.

Customers are encouraged to ensure that someone is available to receive the flowers during the scheduled delivery window.

Where requested by the customer, Blooms in a Box may leave flowers:

• At reception;
• With a concierge;
• At a security desk;
• With a neighbour;
• In another safe place nominated by the customer.

Once delivery has been completed in accordance with the customer’s instructions, Blooms in a Box accepts no responsibility for any deterioration in flower quality, theft, loss or damage occurring thereafter.

Risk in the products passes to the customer or recipient immediately upon successful delivery.

Delivery Delays:
Although every reasonable effort is made to deliver all orders on the requested delivery date, Blooms in a Box shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions;
• Road closures;
• Traffic congestion;
• Vehicle breakdowns;
• Supplier delays;
• Load shedding;
• Public demonstrations;
• Accidents;
• Natural disasters;
• Other unforeseen events.

Should a significant delay occur, Blooms in a Box will make every reasonable effort to notify the customer and arrange an alternative delivery solution where possible.

11. Caring for Your Flowers

Flowers are living products that require ongoing care to maximise their freshness and vase life.

To enjoy your Blooms in a Box flowers for as long as possible, we recommend that customers:

• Trim stems before arranging.
• Use a clean vase filled with fresh water.
• Add the supplied flower food where provided.
• Refresh the water every two to three days.
• Re-trim stems when changing the water.
• Remove any foliage below the waterline.
• Keep flowers away from direct sunlight, heaters, fireplaces and air-conditioning units.
• Avoid placing flowers near ripening fruit, as naturally occurring gases may reduce vase life.

Failure to follow the recommended care instructions may reduce flower longevity and may affect the outcome of any quality-related claims.

12. Returns, Refunds & Replacements

Due to the perishable nature of fresh flowers, Blooms in a Box is unable to accept returns once products have been delivered.

If your flowers arrive damaged, defective or do not meet our quality standards, you must notify us within 24 hours of delivery by emailing info@bloomsinabox.co.za.

Your claim should include clear photographs of:

• The complete flower box upon arrival;
• The affected flowers or foliage;
• The original packaging;
• Any damage sustained during transit.
• Each claim will be assessed individually and fairly.
• Where a claim is approved, Blooms in a Box may, at its sole discretion:
• Replace the affected flowers;
• Issue store credit;
• Offer a partial refund; or
• Issue a full refund where appropriate.

Refunds will be processed using the original payment method unless otherwise agreed.

Our Returns & Refund Policy forms part of these Terms & Conditions and should be read together with this document.

13. Gift Orders

Blooms in a Box offers customers the opportunity to send floral gifts to friends, family, colleagues and loved ones.

Customers are solely responsible for ensuring that all recipient information provided during checkout is complete and accurate, including the recipient’s full name, delivery address, contact number and any special delivery instructions.

Where a personalised gift message is included, Blooms in a Box reserves the right to omit or amend messages that are offensive, unlawful or inappropriate.

Blooms in a Box cannot be held responsible for unsuccessful deliveries resulting from:

• Incorrect or incomplete delivery information;
• Incorrect contact numbers;
• Restricted access to the delivery address;
• The recipient being unavailable during the delivery window.

Where a second delivery attempt is required due to incorrect information or recipient unavailability, an additional delivery fee may apply.

14. Intellectual Property

All content displayed on the Blooms in a Box Website is the exclusive property of Blooms in a Box (Pty) Ltd unless otherwise stated.

This includes, but is not limited to:

• Logos
• Branding
• Business name
• Photographs
• Product photography
• Floral recipes
• Floral designs
• Styling concepts
• Graphics
• Icons
• Website design
• Videos
• Written content
• Educational material
• Marketing content
• Product descriptions

No content may be copied, reproduced, published, distributed, modified, sold or used for commercial purposes without the prior written consent of Blooms in a Box.

Customers are welcome to share photographs of their Blooms in a Box creations on social media. By tagging or mentioning Blooms in a Box, customers grant us permission to repost such content for marketing purposes, unless they expressly request otherwise.

15. Website Use

By accessing and using our Website, you agree to use it lawfully and responsibly.

You agree not to:

• Attempt to gain unauthorised access to our systems.
• Upload malicious software, viruses or harmful code.
• Interfere with the operation or security of the Website.
• Copy or scrape Website content without permission.
• Use the Website for fraudulent, unlawful or misleading purposes.
• Impersonate another individual or business.
• Use automated software or bots to access our Website without authorisation.

Blooms in a Box reserves the right to suspend or restrict access to any user who breaches these Terms & Conditions.

16. Limitation of Liability

To the fullest extent permitted by South African law, Blooms in a Box shall not be liable for any indirect, incidental, consequential or special damages arising from:

• Use of our Website;
• Purchase or use of our Products;
• Delayed deliveries;
• Flower substitutions;
• Third-party courier delays;
• Temporary Website interruptions;
• Events beyond our reasonable control.

Blooms in a Box’s total liability for any claim shall not exceed the total value of the affected order.

Nothing contained within these Terms & Conditions limits or excludes any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

17. Force Majeure

Blooms in a Box shall not be deemed to be in breach of these Terms & Conditions where performance is delayed or prevented due to circumstances beyond our reasonable control.

These include, but are not limited to:

• Severe weather
• Floods
• Fires
• Drought
• Crop failures
• Supplier shortages
• Pandemics
• Government restrictions
• Labour disputes
• Transport disruptions
• Road closures
• Load shedding
• Import or export restrictions
• Civil unrest
• Acts of terrorism
• War
• Natural disasters

Where reasonably possible, Blooms in a Box will communicate delays and work to minimise disruption to our customers.

18. Privacy

Your privacy is important to us.

Blooms in a Box collects, stores and processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all other applicable South African legislation.

Information collected through our Website is used only for purposes including:

• Processing orders
• Delivering products
• Customer support
• Subscription management
• Marketing communications (where consent has been provided)
• Improving our Website and customer experience

For further information, please refer to our Privacy Policy and Cookie Policy, which form part of these Terms & Conditions.

19. Amendments to these Terms & Conditions

Blooms in a Box reserves the right to amend or update these Terms & Conditions at any time.

Any amendments will become effective upon publication on our Website unless otherwise stated.

Customers are encouraged to review these Terms periodically.

Continued use of our Website following the publication of updated Terms constitutes acceptance of those amendments.

20. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms or the use of our Website shall, where possible, first be resolved through good-faith negotiations between the parties.

Where a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the competent courts of South Africa.

Nothing contained in these Terms limits any statutory rights available to consumers under applicable South African legislation.

21. Contact Us

If you have any questions regarding these Terms & Conditions, our policies or your order, please contact us.

Blooms in a Box (Pty) Ltd
Registration Number: 2026/317211/07
Registered Address: Unit 24 Hydro Park 2, Hydro Street, Stikland, Western Cape, 7530, South Africa
Email: info@bloomsinabox.co.za
Website: www.bloomsinabox.co.za

Our Commitment to You

At Blooms in a Box, we believe flowers are more than a gift – they’re an experience.

Every flower box is thoughtfully curated with premium seasonal blooms, carefully packed by our team and delivered with the hope of bringing joy, creativity and connection into your home.

Because we work with nature, every delivery is unique, and that’s exactly what makes it special.

Whether you’re celebrating a milestone, sending a heartfelt gift or simply taking time to create something beautiful for yourself, we are honoured to be part of your story.

Thank you for choosing Blooms in a Box.

Become the Florist. Create Something Beautiful.