Privacy Policy

Welcome

At Blooms in a Box (Pty) Ltd, we value your trust and are committed to protecting your privacy. We understand the importance of safeguarding your personal information and are dedicated to processing it responsibly, transparently and in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, place an order, subscribe to our services or interact with us.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. About Blooms in a Box

Company Name: Blooms in a Box (Pty) Ltd
Registration Number: 2026/317211/07
Registered Address: Unit 24 Hydro Park 2, Hydro Street, Stikland, Western Cape, 7530
Email: info@bloomsinabox.co.za
Website: www.bloomsinabox.co.za

2. Our Commitment to Your Privacy

Your privacy matters to us.
We are committed to:

• Collecting only the personal information necessary to provide our products and services.
• Processing your information fairly, lawfully and transparently.
• Protecting your personal information through appropriate technical and organisational security measures.
• Respecting your rights under POPIA.
• Never selling your personal information to third parties.

3. What Personal Information We Collect

Depending on how you interact with Blooms in a Box, we may collect the following information:

• Personal Information
• Full name
• Email address
• Mobile or telephone number
• Billing address
• Delivery address
• Recipient details
• Company name (where applicable)
• Account Information
• Username
• Password (encrypted)
• Account preferences
• Subscription information
• Order Information
• Products purchased
• Subscription details
• Gift messages
• Delivery instructions
• Order history
• Payment Information
• Payments are processed securely through our authorised payment service providers.
• Blooms in a Box does not store your full credit or debit card details on our systems.
• Website Information
• When you browse our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Pages visited
• Time spent on our website
• Cookies and similar technologies

4. How We Collect Your Information

We collect information when you:

• Visit our website.
• Place an order.
• Create an account.
• Subscribe to our flower subscription service.
• Join our mailing list.
• Contact our customer service team.
• Enter competitions or promotions.
• Submit enquiries through our website.
• Interact with us on social media.
• Accept cookies while browsing our website.

5. Why We Collect Your Information

We collect and process your personal information to:

• Process and fulfil your orders.
• Deliver your flowers.
• Manage your subscription.
• Process payments.
• Communicate regarding your orders.
• Provide customer support.
• Respond to enquiries.
• Improve our products and services.
• Personalise your shopping experience.
• Send marketing communications where you have given your consent.
• Detect and prevent fraud.
• Comply with legal and regulatory obligations.

We will only use your personal information for the purposes for which it was collected or where permitted by law.

6. Marketing Communications

With your consent, we may send you:

• Newsletters
• New product launches
• Seasonal collections
• Exclusive subscriber offers
• Promotions
• Special events
• Floral inspiration

You may unsubscribe from our marketing communications at any time by:

• Clicking the “Unsubscribe” link included in our emails; or
• Contacting us at info@bloomsinabox.co.za

Choosing to unsubscribe from marketing communications will not affect transactional emails relating to your orders or subscriptions.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us to:

• Remember your preferences.
• Keep your shopping cart active.
• Improve website performance.
• Analyse website traffic.
• Understand customer behaviour.
• Personalise content.

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

Please also refer to our separate Cookie Policy for more information.

8. Sharing Your Information

Blooms in a Box respects your privacy and does not sell your personal information.
However, we may share your information with trusted third parties where necessary to operate our business, including:

• Payment service providers.
• Courier and delivery partners.
• Website hosting providers.
• Marketing service providers.
• Email communication platforms.
• IT support providers.
• Professional advisers.
• Government or regulatory authorities where required by law.

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

9. Protecting Your Information

We take the security of your personal information seriously.
To help protect your information, we implement appropriate physical, electronic and administrative safeguards, including:

• Secure website encryption (SSL).
• Password-protected systems.
• Restricted staff access.
• Secure payment gateways.
• Regular software updates.
• Secure data storage.
• Internal confidentiality procedures.

While we take every reasonable precaution, no online system can be guaranteed to be completely secure. Customers therefore acknowledge that information transmitted over the internet is done at their own risk.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes described in this Privacy Policy.
• Comply with legal, accounting and tax obligations.
• Resolve disputes.
• Enforce our agreements.

When personal information is no longer required, it will be securely deleted, anonymised or destroyed in accordance with applicable legislation.

11. Your Rights Under POPIA

In terms of POPIA, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information regarding how your personal information has been processed.
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience.

Blooms in a Box is not responsible for the privacy practices, content or security of those external websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian. If we become aware that personal information has been collected from a child without the necessary consent, we will take reasonable steps to delete such information.

14. Changes to This Privacy Policy

Blooms in a Box may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technology.

Any updates will be published on our website together with the revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Blooms in a Box (Pty) Ltd
Registration Number: 2026/317211/07
Registered Address: Unit 24 Hydro Park 2, Hydro Street, Stikland, Western Cape, 7530
Email: info@bloomsinabox.co.za
Website: www.bloomsinabox.co.za
Trading Hours: Monday to Friday 08:00 – 16:00

16. Information Regulator (South Africa)

If you believe that Blooms in a Box has not processed your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).

Before doing so, we encourage you to contact us first so that we can work with you to resolve your concerns promptly and fairly.

Our Privacy Commitment

At Blooms in a Box, protecting your personal information is just as important to us as delivering beautiful flowers.

We are committed to treating your information with care, integrity and respect, ensuring that every interaction with our brand is secure, transparent and trustworthy.
Thank you for choosing Blooms in a Box.
We appreciate the trust you place in us and remain committed to protecting your privacy every step of the way.