Delivery Policy

Welcome

At Blooms in a Box (Pty) Ltd, we understand that every delivery is more than just a flower box – it’s a thoughtful gift, a celebration, or a special moment waiting to be enjoyed.

Our team is committed to delivering every order with care, ensuring your flowers arrive fresh, beautifully presented and ready for you to Become the Florist.

This Delivery Policy explains how our delivery service operates, including delivery areas, delivery times, customer responsibilities and important information relating to your order.

By placing an order with Blooms in a Box, you agree to this Delivery Policy together with our Terms & Conditions and other policies published on our website.

1. Delivery Areas

Blooms in a Box currently delivers throughout selected areas of Cape Town and the surrounding Winelands.

Cape Town – Southern Suburbs, Atlantic Seaboard, City Centre & Peninsula:

• Bakoven
• Bantry Bay
• Bergvliet
• Bishopscourt
• Camps Bay
• Cape Town CBD
• Claremont
• Clifton
• Constantia
• De Waterkant
• Diep River
• Fish Hoek
• Foreshore
• Fresnaye
• Gardens
• Glencairn
• Green Point
• Harfield Village
• Higgovale
• Hout Bay
• Kalk Bay
• Kenilworth
• Kirstenhof
• Kommetjie
• Lakeside
• Llandudno
• Maitland
• Meadowridge
• Mouille Point
• Mowbray
• Muizenberg
• Ndabeni
• Newlands
• Noordhoek
• Observatory
• Oranjezicht
• Paarden Eiland
• Pinelands
• Plumstead
• Rondebosch
• Rondebosch East
• Rosebank
• Salt River
• Sea Point
• Simon’s Town
• St James
• Steenberg Golf Estate

Cape Town – Blaauwberg & Northern Suburbs

• Atlantic Beach Golf Estate
• Bellville
• Big Bay
• Bloubergstrand
• Bothasig
• Brackenfell
• Cape Gate
• Century City
• Sunningdale
• Sunset Beach
• Table View
• Durbanville
• Durbanville Hills
• Durbell
• Edgemead
• Eversdal
• Kenridge
• Kraaifontein
• Melkbosstrand
• Milnerton
• Montague Gardens
• Monte Vista
• N1 City
• Parklands
• Parow
• Plattekloof
• Sandrift
• Stellenberg

Cape Winelands:

• Somerset West
• Stellenbosch
• Paarl
• Franschhoek

If your suburb is not listed, please contact us before placing your order. We may be able to accommodate your delivery depending on your location and delivery schedule.

2. Delivery Days & Hours

Deliveries are made Monday to Friday between 11:00 and 15:00

We do not deliver on Saturdays, Sundays or South African public holidays unless otherwise communicated.

While customers may request a preferred delivery date, exact delivery times cannot be guaranteed due to traffic conditions, weather, courier routing, road closures or other unforeseen circumstances.

We appreciate your understanding, as our priority is ensuring every order is delivered safely and in the best possible condition.

3. Delivery Fees

Delivery charges are automatically calculated during checkout based on the delivery address provided.

The applicable delivery fee will be displayed before payment is completed.

Delivery fees are subject to change without prior notice.

4. Placing Your Order

To ensure a smooth delivery experience, customers are responsible for providing:

• The recipient’s full name
• A complete and accurate delivery address
• A valid contact number for the recipient
• Any business name (where applicable)
• Access codes or estate instructions
• Any special delivery instructions

Incorrect or incomplete information may result in delivery delays, unsuccessful deliveries or additional delivery charges.

5. Recipient Availability

Fresh flowers are perishable products and should be received as soon as possible after delivery.

We encourage customers to ensure that the recipient or an authorised person is available during the delivery window.

If the recipient is unavailable, Blooms in a Box may, at the customer’s request or where appropriate:

• Leave the flowers with reception or security.
• Leave the flowers with a neighbour.
• Leave the flowers in a safe place.
• Contact the recipient to arrange delivery where possible.

Once the order has been delivered according to the customer’s instructions, Blooms in a Box cannot be held responsible for any deterioration in flower quality, theft, loss or damage occurring thereafter.

6. Business Deliveries

For deliveries to offices, hospitals, hotels, schools or other commercial premises, customers are responsible for ensuring that deliveries are permitted and that the recipient will be available.

Blooms in a Box is not responsible for delays caused by internal reception procedures, restricted access or institutional policies.

7. Failed Deliveries

A delivery may be unsuccessful if:

· The address provided is incorrect.

• The address is incomplete.
• The recipient cannot be contacted.
• Access to the property is denied.
• Security restrictions prevent delivery.
• The recipient refuses the delivery.

Where a second delivery attempt is requested, an additional delivery fee may apply.

As flowers are perishable products, Blooms in a Box cannot guarantee the quality of flowers where delivery has been delayed due to incorrect information or recipient unavailability.

8. Delivery Delays

Although every effort is made to deliver orders on the requested date, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather
• Road closures
• Traffic congestion
• Vehicle breakdowns
• Load shedding
• Public demonstrations
• Accidents
• Supplier delays
• Natural disasters
• Other unforeseen events

Should a significant delay occur, we will make every reasonable effort to contact the customer and provide updates.

9. Risk & Ownership

Risk in the Products passes to the customer or recipient once the flowers have been successfully delivered to:

• The nominated delivery address;
• The recipient;
• An authorised person;
• Reception;
• Security;
• A concierge; or
• A safe place nominated by the customer.

Ownership of the Products transfers once full payment has been received.

10. Flower Quality Upon Delivery

Every Blooms in a Box order is carefully prepared and quality checked before leaving our premises.

Because flowers are natural products, slight variations in colour, bloom size, stem length and maturity are normal and form part of the beauty of seasonal flowers.

Should you believe your flowers arrived damaged or do not meet our quality standards, please notify us within 24 hours of delivery by emailing info@bloomsinabox.co.za with:

• Photographs of the full flower box
• Photographs of the affected flowers
• Photographs of the original packaging
• A brief description of the concern

Claims submitted after 24 hours may not be eligible for review due to the perishable nature of fresh flowers.

11. Delivery of Subscription Orders

Subscription deliveries are made according to the frequency selected during signup.

Subscription deliveries follow the same delivery procedures and conditions outlined in this Delivery Policy.

Delivery dates may vary slightly due to weekends, public holidays or operational requirements.

12. Special Occasions

During peak floral periods such as:

• Valentine’s Day
• Mother’s Day
• Women’s Day
• Christmas
• Easter
• Public holidays
• Major promotional campaigns

Delivery volumes are significantly higher. While we make every effort to deliver within our usual timeframes, customers are encouraged to place their orders as early as possible.

13. Changes to Delivery Areas

Blooms in a Box continually reviews and expands its delivery network.

Delivery areas may change from time to time without prior notice.

The most up-to-date delivery areas will always be available on our Website.

14. Contact Us

If you have any questions regarding deliveries or need assistance with your order, please contact us.

Blooms in a Box (Pty) Ltd
Registration Number: 2026/317211/07
Registered Address: Unit 24 Hydro Park 2, Hydro Street, Stikland, Western Cape, 7530
Email: info@bloomsinabox.co.za
Website: www.bloomsinabox.co.za
Trading Hours: Monday to Friday – 08:00 to 16:00

Our Delivery Promise

Every Blooms in a Box delivery is prepared with the same care and attention we would give if we were sending flowers to our own family and friends.

From carefully selecting each seasonal stem to thoughtfully packaging every flower box, our goal is to ensure your order arrives fresh, beautiful and ready to inspire creativity.

We know that every delivery represents a meaningful moment – whether it’s a celebration, a heartfelt gift or a simple act of kindness – and we’re honoured to help you make those moments memorable.

Thank you for choosing Blooms in a Box.

Become the Florist. Create Something Beautiful.