Subscription Policy

Welcome

Thank you for choosing a Blooms in a Box Subscription.

Our subscription service is designed to bring the beauty of premium seasonal flowers directly to your home or to someone special. Each delivery is thoughtfully curated by our florists, allowing you to experience the joy of creating your own floral arrangements while celebrating the changing seasons.

At Blooms in a Box, we believe flowers are more than a gift – they’re an experience.

Our philosophy is simple: Become the Florist. Create Something Beautiful.

By purchasing a subscription, you agree to this Subscription Policy together with our Terms & Conditions, Delivery Policy, Refund & Returns Policy, Privacy Policy and all other applicable policies published on our website.

1. About Our Subscription Service

A Blooms in a Box Subscription provides recurring deliveries of carefully curated seasonal DIY flower boxes.

Each subscription is designed to inspire creativity and may include:

• Premium seasonal flowers
• Fresh foliage
• Flower food (where applicable)
• Flower care instructions
• Floral arranging inspiration

Each month’s collection is thoughtfully curated around the best flowers available during that season.

As flowers are natural, seasonal products, every delivery is unique and may differ in flower varieties, colours, textures and bloom stages.

2. Subscription Options

Blooms in a Box offers flexible subscription options to suit your lifestyle and gifting needs.

Customers may choose from the following subscription frequencies:

Monthly Subscription:

Receive one beautifully curated Blooms in a Box flower box every month, featuring premium seasonal flowers and foliage selected by our florists.

Quarterly Subscription:

Receive one beautifully curated Blooms in a Box flower box every three months, allowing you to celebrate each season with fresh premium blooms.

Available box sizes, pricing and subscription options will always be displayed on our Website and may be updated from time to time.

3. Automatic Renewal

Unless purchased as a prepaid gift subscription, all subscriptions automatically renew according to the selected subscription frequency.

By subscribing, you authorise Blooms in a Box to automatically charge your nominated payment method on the applicable billing date for each upcoming delivery.

Your subscription will continue until cancelled in accordance with this Subscription Policy.

Automatic renewal ensures uninterrupted deliveries and allows you to enjoy beautiful seasonal flowers throughout the year.

4. Billing & Payments

Subscription payments are processed automatically on the 1st day of each calendar month using your nominated payment method.

Monthly Subscriptions are billed on the 1st of every month.

Quarterly Subscriptions are billed on the 1st day of the applicable billing month (every three months), based on your subscription start date.

By subscribing, you authorise Blooms in a Box to automatically charge your nominated payment method on the applicable billing date.

If payment is successful, your order will be prepared for your upcoming scheduled delivery.

If payment cannot be processed:

• We will notify you via email.
• Additional payment attempts may be made.
• Your upcoming delivery may be delayed or skipped until payment has been received.

Blooms in a Box reserves the right to suspend or cancel your subscription if payment remains unsuccessful.

5. Subscription Deliveries

Your Blooms in a Box Subscription will be delivered according to your selected subscription frequency.

Monthly Subscribers will receive one flower box each month.

Quarterly Subscribers will receive one flower box every three months.

Deliveries take place Monday to Friday between 11:00 and 15:00, excluding weekends and South African public holidays unless otherwise communicated.

While we always aim to deliver on your preferred delivery date, exact delivery times cannot be guaranteed due to traffic conditions, weather, courier routing or other circumstances beyond our reasonable control.

Delivery charges are automatically calculated during checkout based on your delivery address.

6. Delivery Areas

Subscription deliveries are currently available throughout selected areas of:

Cape Town; Southern Suburbs; Atlantic Seaboard; City Centre; Peninsula; Blaauwberg; Northern Suburbs; Somerset West; Stellenbosch; Paarl; Franschhoek.

A complete list of delivery suburbs can be found in our Delivery Policy.

If your suburb is not listed, please contact us before placing your order, as we may be able to accommodate your delivery depending on location and scheduling.

7. Seasonal Collections

Every Blooms in a Box Subscription celebrates the beauty of the current season.

Flower varieties naturally change throughout the year depending on:

• Seasonal availability
• Weather conditions
• Grower supply
• Import availability
• Market availability

Subscribers are purchasing a seasonal floral experience rather than specific flower varieties.

Our florists carefully curate every collection to maintain the intended style, colour palette and premium quality of each delivery.

8. Flower Substitutions

Occasionally certain flowers may become unavailable due to seasonal conditions or supplier availability.

Where necessary, Blooms in a Box reserves the right to substitute flowers with blooms of equal or greater value while maintaining the overall style, colour palette and quality of the arrangement.

Flower substitutions form part of working with fresh seasonal products and do not constitute grounds for cancellation, refund or replacement.

9. Pausing Your Subscription

Subscribers may request to pause their subscription before the 1st day of the applicable billing month.

During the pause period:

• No payment will be processed.
• No delivery will be scheduled.

Your subscription will automatically resume on your nominated restart date unless otherwise requested.

10. Skipping a Delivery

Need to skip a delivery?

Subscribers may skip an upcoming delivery provided the request is received before the 1st day of the applicable billing month.

Skipped deliveries will not be charged.

Your subscription will automatically continue with the next scheduled delivery.

11. Updating Your Subscription

Subscribers may update their:

• Delivery address
• Contact information
• Payment details
• Recipient details
• Delivery instructions

Changes must be submitted before the 1st day of the applicable billing month.

Requests received after this date may only take effect from the following billing cycle.

12. Changing Your Subscription

Subscribers may upgrade or downgrade their subscription before the 1st day of the applicable billing month.

Changes may include:

• Changing subscription frequency
• Changing box size (where available)
• Updating recipient details
• Changing delivery address

Approved changes submitted after the monthly billing date will be applied to the next billing cycle.

13. Cancelling Your Subscription

Subscribers may cancel their subscription at any time.

To avoid being billed for the next subscription period, cancellation requests must be received before the 1st day of the applicable billing month.

If payment has already been processed on the 1st of the month, your scheduled delivery for that billing period will still be fulfilled, and your cancellation will become effective before the following billing cycle.

There are no cancellation fees, and customers are welcome to subscribe again at any time.

14. Gift Subscriptions

Blooms in a Box may offer prepaid gift subscriptions for selected durations.

Gift subscriptions:

• Are prepaid in full.
• Do not automatically renew unless specifically selected during checkout.
• May be delivered directly to the recipient.
• May include a personalised gift message.

Unless required by South African law, prepaid gift subscriptions are non-refundable once purchased.

15. Subscription Pricing

Subscription pricing may differ from one-off purchases.

Subscribers may enjoy benefits such as:

• Exclusive subscriber pricing
• Early access to seasonal collections
• Subscriber-only promotions
• Exclusive offers and product launches

Blooms in a Box reserves the right to amend subscription pricing.

Should pricing change, subscribers will receive at least 30 days’ notice before revised pricing becomes effective.

16. Failed Payments

If your subscription payment cannot be successfully processed on the 1st day of the month, Blooms in a Box will notify you and may attempt to process the payment again.

If payment remains unsuccessful:

• Your scheduled delivery may be delayed or cancelled.
• Your subscription may be temporarily suspended.

Repeated failed payments may result in permanent cancellation of your subscription.

17. Returns, Refunds & Quality Guarantee

Due to the perishable nature of fresh flowers, subscription deliveries cannot be returned once delivered.

If your flowers arrive damaged or do not meet our quality standards, please notify us within 24 hours of delivery by emailing info@bloomsinabox.co.za.

Please include:

• Photographs of the complete flower box
• Photographs of the affected flowers
• Photographs of the original packaging
• A brief description of the issue

Each claim will be assessed individually.

Where a claim is approved, Blooms in a Box may, at its discretion:

• Replace the affected flowers;
• Issue store credit;
• Provide a partial refund; or
• Issue a full refund where appropriate.

Please refer to our Refund & Returns Policy for further information.

18. Contact Us

If you have any questions regarding your subscription, we’d love to hear from you.

Blooms in a Box (Pty) Ltd
Registration Number: 2026/317211/07
Email: info@bloomsinabox.co.za
Website: www.bloomsinabox.co.za
Trading Hours: Monday to Friday 08:00 – 16:00

Our Subscription Promise

Every Blooms in a Box subscription is created with care, creativity and a passion for beautiful flowers.

We are committed to sourcing premium seasonal blooms, carefully curating every flower box and delivering an experience that inspires creativity and connection.

While every delivery is unique, our promise remains the same:

• Premium seasonal flowers
• Beautifully curated colour palettes
• Exceptional freshness
• Thoughtful packaging
• Outstanding customer service
• A memorable floral experience

Thank you for choosing Blooms in a Box.

We look forward to helping you celebrate life’s moments – big and small – one beautiful flower box at a time.

Become the Florist. Create Something Beautiful.